Live Crazy Privacy Policy — Our Commitment to Protecting Your Data

Live Crazy (www.livecrazy.win) takes the privacy of its users seriously. This Privacy Policy explains what information we collect when you use the Live Crazy platform, how we use it, and what rights you have.

This Privacy Policy applies to all Live Crazy services — including the website, mobile app, live chat support, and email communications. By visiting this page or creating an account, you are deemed to have accepted this policy.

If you disagree with any part of this Privacy Policy, please stop using the Live Crazy platform and let our support team know.

Live Crazy collects three types of information — data you provide directly, data collected automatically, and data received from third parties.

We never store your password or full payment card number. All sensitive data is kept in encrypted form.

Live Crazy uses your information only for specific, legitimate purposes, as detailed below:

• Account Management: For registration, verification, and account security.
• Payment Processing: To process deposit and withdrawal requests.
• Customer Support: Via support tickets, live chat, and email support.
• Regulatory Compliance: To comply with KYC, AML, and international gaming regulations.
• Service Improvement: For user experience analysis and platform improvement.
• Promotional Communications: To send you bonus offers and updates with your consent.
• Fraud Prevention: To detect and prevent suspicious activity.

Live Crazy uses cookies and similar technologies on its website to enhance your experience. Cookies are small data files stored in your browser.

• Essential Cookies: Login sessions and security tokens are essential for the site to function properly.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages get the most traffic — all data is fully anonymized.
• Performance Cookies: To monitor page load times and server response.

Live Crazy may share information with third parties in limited circumstances and under strict controls:

• Payment Processors: bKash, Nagad, Rocket, and international gateways — used solely to complete transactions.
• Identity Verification Service: With licensed partners to ensure KYC compliance.
• Regulatory Authority: To government or licensing authorities when legally required.
• Technology Partners: Cloud hosting and security providers — bound by strict confidentiality agreements.

We have strict data protection agreements with all third parties. They are not permitted to use your information for any other purpose.

Live Crazy follows the highest industry standards to protect your data. Our security measures operate on multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Enterprise-grade firewall to block unauthorized access.
• Two-Factor Authentication (2FA): For added security on your account.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Data Center Security: Data stored in ISO 27001 certified data centers.
• Staff Training: Regular staff training and strict policy compliance to ensure data protection.

Live Crazy does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the lifetime of the account and 5 years after closure.
• Transaction Records: Minimum 5 years as required under AML regulations.
• Cookies & Session Data: Typically 30 days to 1 year.
• Support Conversations: Up to 3 years for quality improvement purposes.
• KYC Documents: Up to 7 years for legal compliance.

Once the designated retention period ends, data is securely deleted or anonymized.

As a Live Crazy user, you have several important rights over your own data:

• Right to Know: You can request to know what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request to restrict how your data is processed in certain circumstances.
• Right to Portability: You can export your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

Live Crazy strictly prohibits access to its services by anyone under 18. We do not knowingly collect personal information from minors.

• Age is verified at the point of registration.
• Any personal data collected from a minor by mistake will be deleted immediately.
• Additional age verification documents may be requested in cases of doubt.

If you believe we hold data belonging to a minor, please notify us immediately.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available on the platform 24/7.
• Response Time: Within a maximum of 30 business days.

We take all complaints seriously and do our best to resolve them as quickly as possible.